Student Experience Quality Assurance Analyst
Company: VirtualVocations
Location: Springfield
Posted on: November 16, 2024
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Job Description:
A company is looking for a Student Experience Quality Assurance
Analyst to monitor and document quality to support departmental
goals.
Key Responsibilities
Monitor calls, chat records, emails, and documents for accuracy and
compliance with departmental expectations
Compile data and report findings to individual contributors and
leadership
Identify gaps and trends in data, recommending training and
performance improvements
Required Qualifications and Education
Three years of quality assurance and data analytics experience
Bachelor's degree in a relevant field
Experience in achieving and maintaining departmental quality
standards
Professionalism and ability to maintain confidentiality
Excellent leadership and interpersonal skills
Keywords: VirtualVocations, New Bedford , Student Experience Quality Assurance Analyst, Professions , Springfield, Massachusetts
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