Application Support Consultant
Company: Disability Solutions
Location: Boston
Posted on: October 19, 2024
Job Description:
Together we fight for everyone's opportunity for a better
financial future. We will do this together - with customers,
partners and colleagues. We will fight for others, not against: We
will stand up for and champion everyone's access to opportunities.
The status quo is not good enough ... we believe every individual
and every community deserves access to financial opportunities. We
are determined to support both individuals and communities in
reaching a better financial future. We know that reaching this
future depends on our actions today.Like our Purpose Statement,
Voya believes in being bold and committed to action. We are
committed to a work environment where the differences that we are
born with - and those we acquire throughout our lives - are
understood, valued and intentionally pursued. We believe that our
employees own our culture and have a responsibility to foster an
environment where we all feel comfortable bringing our whole selves
to work. Purposefully bringing our differences together to
positively influence our culture, serve our clients and enrich our
communities is essential to our vision. Are you ready to join a
company with a strong purpose and a winning culture? Start your
Voyage - Apply Now Note - At this time we are not able to consider
candidates who require sponsorship.Get To Know The Opportunity:
Voya Financial is a leading health, wealth, and investment company.
We deliver innovative solutions to Voya's Retirement, Employee
Benefits, and Investment Management businesses. Voya is seeking a
highly motivated and skilled Java focused Application Support
Consultant to join our dynamic team. You will be responsible for
ensuring proper coordination of software application design,
development, testing, quality assurance, configuration,
installation, and support to ensure smooth, stable and timely
implementation of work requests and issue resolution. You will work
closely with our experienced development team, contributing to the
overall success of our solutions. This Application Support
Consultant supports the Application Maintenance IT Manager and
Director and is accountable for the tactical Application
Maintenance delivery for the Digital portfolio. Application
Maintenance delivery includes Technical Risk Management, Incident,
Problem & Change Management oversight and performance management,
Process Management and Vendor Management. Guides Application
Systems solutions design through the life cycle of a set of work.
Partners with teams supporting Application Development and
Application Maintenance such as Quality Assurance, Release
Management and Shared Services in order to maintain a stable
portfolio and support model.Profile Description:
- Hands on development/coding for break fixes and minor
enhancements for a suite of applications
- Ensures proper coordination of software application design,
development, testing, quality assurance, configuration,
installation, and support to ensure smooth, stable and timely
implementation of work requests and issue resolution.
- Provides technical and application portfolio risk
management
- Has accountability for the technical delivery of work for a
defined portfolio.
- Ensure delivery and planning of extensive application
maintenance and currency efforts in partnership with project
management.
- Coordinates with the Application Development Project team and
application maintenance team.
- Partner with architects and shared services teams to ensure
Voya standards, software development practices, and compliant
designs are met.
- Review support documentation for Operational IT governance and
ensure it is up to standard.
- Identify opportunities for new services, continuous
improvement, and cost reduction and manage related change
requests.
- Manages the day-to-day operations (e.g. application
maintenance, stability, innovation, development, incident, change &
problem management)
- Ensure compliance with Voya policy and SLAs.
- Review performance results and determine when application
maintenance support levels need to be changed.
- Seeks to achieve the highest value service from vendors and
evaluates vendor performance based on vendor metrics.
- Review and validate service level report accuracy and escalate
concerns/discrepancies.Minimum Knowledge & Experience
- Hands on extensive experience in a Java development
environment. Able to code in Java, Java API, JavaScript, C#,
Spring, Angular.
- Basic knowledge in SQL, Linux, Windows, Cloud, Sybase,
Oracle.
- Basic knowledge or experience of 'no code/low code' platforms
is a plus
- Websphere knowledge and experience is a plus
- Designing and developing high-volume, low-latency applications
for mission-critical systems and delivering high-availability and
performance.
- Writing well designed, testable, efficient code.
- Support continuous improvement by investigating alternatives
and technologies and presenting these for architectural
review.
- Experience in Application Management and incident
response.
- Knowledge on production support and production incident trouble
shooting skills.
- ANDBachelor's Degree or equivalent in Computer Science, MIS,
Engineering or a directly related field, Master's Degree
preferred.
- Eight + years of software engineering and development or
Operations, including five years in technical leadership,
preferably within a Digital Application Portfolio.
- Ability to embrace, adapt and lead through change, fosters
effective partnerships, and drive effective collaboration with
peers and vendor resources.
- Expertise in new computing architectures and implementation of
networked computing structures
- Demonstrated expertise working across multiple
platforms/technologies
- Ability to effectively communicate in both technical and
business terms
- Knowledge on ITSM process and tools such as ServiceNow
- Experience with Devops and CICD pipelines
- Experience with business analysis within a Digital
Portfolio.
- Ability to multitask, meet tight deadlines, shift and adjust
work effort based on critical priorities and SLA's.
- Technical knowledge in the following areas is critical:
- Cloud Technologies, App and Web Servers, Web Technologies,
Middleware, messaging, RDBMS (Oracle, SQL, DB1), security tools
such as Veracode#LI-BP1#LI-RemoteCompensation Pay Disclosure: Voya
is committed to pay that's fair and equitable, which means
comparable pay for comparable roles and responsibilities. The below
annual base salary range reflects the expected hiring range(s) for
this position in the location(s) listed. In addition to base
salary, Voya offers incentive opportunities (i.e., annual cash
incentives, sales incentives, and/or long-term incentives) based on
the role to reward the achievement of annual performance
objectives. Please note that this salary information is solely for
candidates hired to perform work within one of these locations, and
refers to the amount Voya Financial is willing to pay at the time
of this posting. Actual compensation offered may vary from the
posted salary range based upon the candidate's geographic location,
work experience, education, licensure requirements and/or skill
level and will be finalized at the time of offer. Salaries for
part-time roles will be prorated based upon the agreed upon number
of hours to be regularly worked. $114,450 - $143,060 USDBe Well.
Stay Well. Voya provides the resources that can make a difference
in your lives. To us, this means thriving physically, financially,
socially and emotionally. Voya benefits are designed to help you do
just that. That's why we offer an array of plans, programs, tools
and resources with one goal in mind: To help you and your family be
well and stay well.What We Offer
- Health, dental, vision and life insurance plans
- 401(k) Savings plan - with generous company matching
contributions (up to 6%)
- Voya Retirement Plan - employer paid cash balance retirement
plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off - including 20 days paid time off, nine paid
company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time - 40 hours per calendar yearLearn more
about Critical Skills At Voya, we have identified the following
critical skills which are key to success in our culture:
- Customer Focused: Passionate drive to delight our customers and
offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analyzing data and
problem solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and
execute on our common goals.
- Business Acumen: Appreciation and understanding of the
financial services industry in order to make sound business
decisions.
- Learning Agility: Openness to new ways of thinking and
acquiring new skills to retain a competitive advantage. Learn more
about Equal Employment Opportunity Voya Financial is an
equal-opportunity employer. Voya Financial provides equal
opportunity to qualified individuals regardless of race, color,
sex, national origin, citizenship status, religion, age,
disability, veteran status, creed, marital status, sexual
orientation, gender identity, genetic information, or any other
status protected by state or local law. Reasonable Accommodations
Voya is committed to the inclusion of all qualified individuals. As
part of this commitment, Voya will ensure that persons with
disabilities are provided reasonable accommodations. If reasonable
accommodation is needed to participate in the job application or
interview process, to perform essential job functions, and/or to
receive other benefits and privileges of employment, please
reference .
Keywords: Disability Solutions, New Bedford , Application Support Consultant, Professions , Boston, Massachusetts
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