Product Operations Analyst
Company: Kudzu Interactive, Inc.
Location: Boston
Posted on: October 4, 2024
Job Description:
Product Operations Analyst (remote but must be based in the
United States - East Coast Preferred)Tillster seeks a Product
Operations Analyst for the TCE-Serverless Architecture platform,
focused on supporting the Product Operations Lead throughout the
Marketplace onboarding process. This position will work in
lockstep, ensuring that the store's menus are created and fully
tested to support ordering functionality. This position will also
be responsible for supporting restaurant menu changes, store
maintenance requests, and Tier 2 support of escalated ordering
issues.Responsibilities
- Sets up Brand/store/POS setup, menu publish, and quality
control.
- Evaluate menus to collaborate with Customers and create the
most effective menu structure for marketplace menus.
- Builds Menus, UAT, Pilot, Regional, and National Rollout Dates
with Sales, Brand, Product, and Support.
- Review all menu content for accuracy as part of onboarding and
ongoing Brand maintenance.
- Processing End-to-End order injection testing as part of
onboarding and ongoing Brand maintenance.
- Brand support on restaurant menu changes and store maintenance
requests.
- Provides training to newer analysts on how to use the TCE Admin
tool.
- Provides Customer training of TCE Admin tool.Qualifications and
Requirements
- Multi-Lingual: Spanish and English.
- 3-5 years professional work experience.
- Basic knowledge of Restaurant POS, such as Aloha, Micros,
POSitouch, etc.
- QA experience is a strong plus.
- Experience in the Restaurant industry is a strong plus.
- Detail-oriented with a commitment to accuracy and adherence to
established procedures.
- Excellent customer service skills.
- Ability to multitask, stay organized, and work with shifting
priorities.
- Experience working independently within a team
environment.
- Professional and likeable.
- Enthusiastic and energetic team player.
- Must be able to work fully remotely, including access to
high-speed internet.Core ValuesTo thrive at Tillster, all talent
must exhibit professional experience in and a strong commitment to
our core values:
- Put Customers First: Prioritize the needs and satisfaction of
our customers in all decisions and actions appropriate to
Tillster's stage of development, resources, and stated goals.
- Collaborate: Work together effectively, leveraging diverse
perspectives to achieve common goals.
- Innovate: Embrace creativity and pursue new ideas to drive
progress and improvement.
- Operate from Data: Use strong critical thinking skills to make
informed decisions based on accurate and relevant data.
- Drive Results: Focus on achieving tangible outcomes and
delivering high performance.
- Own It: Take responsibility for your actions and the success of
your work.
- Be Passionate and Have Fun: Bring enthusiasm to your work and
enjoy the journey.Making a Difference in the Tillster WayOur
business and product mission is to empower restaurants and
consumers globally, by empowering, supporting, and nurturing the
people who are part of the global Tillster team. We want to ensure
all employees feel respected, confident, and engaged. Creating an
inclusive working environment is of the utmost importance to us. To
make this a reality, Tillster is dedicated to embracing diversity
in all forms and is proudly an equal opportunity employer.Pay and
Benefits (USA)
- Expected base salary range $90,000 - $120,000. Total starting
compensation will be determined based on all lawful criteria,
Company policy, and best practices.
- Equity: All employees within the U.S. are eligible to
participate in the Stock Option Plan.
- Health Benefits: All full-time, regular employees and their
dependents are eligible for medical, dental, vision, and FSA
benefits.
- Holidays: The company observes ten (10) paid holidays per
calendar year.
- Paid Time Off (PTO): Full-time, regular employees earn 15 days
of PTO in the first 12 months of continuous service, and 22 days in
subsequent years.
- Retirement: Effective with your employment start date, you will
be eligible to participate in the 401(k) Plan.
- Education, Learning & Development: We offer college tuition and
education assistance programs; Udemy Learning courses; and ongoing
learning and development opportunities.Local Candidates Strongly
PreferredNo Visa SponsorshipPrincipals only - no Agencies or calls
pleaseAbout Tillster...Tillster is the global leader in digital
ordering and customer engagement solutions. We offer one platform;
one scalable, enterprise-class solution - to create world-class
digital engagement solutions. You will be part of a technology
playground offering a fun, collaborative environment where
ownership, problem-solving, and teamwork are rewarded.Follow us
on:Tillster.com: https://www.tillster.com/LinkedIn:
https://www.linkedin.com/company/tillster/Twitter: @TillsterInc,
https://twitter.com/TillsterIncFacebook:
https://www.facebook.com/tillsterinc
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Keywords: Kudzu Interactive, Inc., New Bedford , Product Operations Analyst, Professions , Boston, Massachusetts
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