SENIOR SPECIALIST, IT SERVICE DESK

Company: Verve Therapeutics
Location: Boston
Posted on: November 18, 2024

Job Description:

Verve is a clinical-stage genetic medicines company established with a mission to solve the global health epidemic of cardiovascular disease. Founded by world-leading experts in cardiovascular medicine, human genetics and gene-editing, Verve is pioneering a new approach to the care of cardiovascular disease, potentially transforming treatment from chronic management to single-course gene editing medicines. The company's initial three programs - VERVE-101, VERVE-102, and VERVE-201 - target genes that have been extensively validated as targets for lowering low-density lipoprotein cholesterol (LDL-C), a root cause of cardiovascular disease. VERVE-101 and VERVE-102 are designed to permanently turn off the PCSK9 gene in the liver and are being developed initially for heterozygous familial hypercholesterolemia (HeFH) and ultimately to treat atherosclerotic cardiovascular disease (ASCVD) patients not at goal on oral therapy. VERVE-201 is designed to permanently turn off the ANGPTL3 gene in the liver and is initially being developed for homozygous familial hypercholesterolemia (HoFH) and ultimately to treat patients with refractory hypercholesterolemia. In 2023, Verve was named a Top Place to Work by The Boston Globe for the third consecutive year. Verve is headquartered in Boston, Massachusetts.
Do not pass up this chance, apply quickly if your experience and skills match what is in the following description.
The PositionVerve is looking for an experienced Senior IT Service Desk Specialist to join the IT department of a growing biotech. This individual will be responsible for providing tier 2 & 3 support for onsite and remote users in a mixed Windows/Mac environment. This key role will work closely with our Managed Service Provider (MSP) to ensure timely issue resolution. The ideal candidate has experience working in a fast-paced, multi-location, life sciences company, implementing and supporting IT, lab, GxP, and SOX regulated systems.This is an onsite role and requires 5-days per week in our Boston office. We are considering local candidates at this time.Job Responsibilities

• Working with our MSP and internal technical resources; Provide primary tier 2 & 3 support for issues that cannot be resolved remotely.
• Install and troubleshoot software on end-user laptops and laboratory PCs.
• Provide conference room, Zoom and printer support.
• Effectively escalate issues to the appropriate level of support.
• Deliver and maintain compliance with all on-boarding and off-boarding policies and procedures.
• Create and execute PowerShell scripts to manage Verve's environment.
• Basic OS and Network troubleshooting experience required.
• Provide system administration as needed (Intune, Microsoft 365, DUO, Jamf, AD, Group Policy)
• Draft IT-facing and user-facing knowledge base articles.Qualifications
  • BA/BS in computer science or related field preferred, but not required.
  • 3-4 years of Tier II operational support experience, preferably within a regulated life sciences environment.
  • Experience supporting both Windows and Apple hardware.
  • Excellent organizational and time management skills as demonstrated by ability to organize and prioritize work to meet service level agreements (SLA's).
  • Experience supporting various operating systems (Windows 10, Windows 11 Linux, Windows Server, and MacOS).
  • Platform experience needed: Zoom, Outlook, Egnyte, Slack, O365, ManageEngine, JAMF, Active Directory.
  • Strong technical skills with end-point management (hardware and software).
  • Experience using service delivery platform such as: ServiceNow or Fresh Service.
  • Proven ability to communicate effectively with people at all organizational levels with white-glove service.Don't check off every box in the requirements listed above? Please consider applying anyway. We want the best candidates for the job, and those candidates don't always meet 100% of the qualifications listed. At Verve, we are dedicated to building diverse and inclusive teams who embody the values we share: grit, spirit, drive, and passion. We look forward to learning more about your unique background.EEO StatementVerve Therapeutics is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.Recruitment & Staffing AgenciesVerve Therapeutics does not accept agency resumes unless contacted directly by internal Verve Talent Acquisition. Please do not forward resumes to Verve employees or any other company location; Verve Therapeutics is not responsible for any fees related to unsolicited resumes.
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Keywords: Verve Therapeutics, New Bedford , SENIOR SPECIALIST, IT SERVICE DESK, Other , Boston, Massachusetts