Customer Support Associate
Company: Fidelity Investments
Location: Smithfield
Posted on: October 30, 2024
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Job Description:
Job Description: Do you genuinely enjoy making a difference in
the lives of others? If you answered ---yes--- and are a customer
service-minded champion, we are hiring Financial Customer
Associates (FCA) in our Smithfield site. In this full-time
position, you can apply your skills and knowledge in a significant
way every day to help others. Our FCA role is a springboard to an
amazing career in which you change the lives of customers In this
customer service role, you will help customers feel more confident,
make clearer decisions, and achieve their own financial dreams.
You'll assist with a broad range of needs including answering
questions about their 401k account balance and helping to make
withdrawals, loans, account maintenance, provide education or
resources. We commit to investing in you by strengthening your
skills, experiences and--- connections that will help advance your
career at Fidelity. You do not need a finance background to succeed
in this role. --- What to expect--- As a new FCA, you---ll learn
about the financial services industry, develop your skills, and
gain new experiences. Join a training cohort of associates during
the first 14 weeks, spending time training to become a Financial
Customer Associate. In this phase, you will start with basic
customer calls and progress to more sophisticated calls related to
our clients 401K plans. In the subsequent months, you will continue
taking customer calls to develop and hone your skills. There will
be time in the day (away from assisting customers) to join team
activities, get well-being support, and career coaching. Rewards &
Recognition: Your achievements will be celebrated as you progress
through the program. This is a full-time hourly phone position that
also offers the opportunity to work extra hours based on the
business needs and your availability. You do not need a finance
background or a degree to succeed in the role. The Skills You Bring
Ability to establish rapport and relationships through effective
communication Great listening skills, professionalism, and empathy
toward others to support the challenges of our diverse customers.
Adaptability and flexibility to succeed in various work
environments (i.e., balancing working from office and home,
overtime, etc.) Proficiency in navigating and troubleshooting basic
technology issues or systems. Handle a variety of situations and
conversations driving towards a resolution suitable for all
Self-motivated teammate with strong social skills who brings energy
and passion to the team Minimum 1 year of customer service
experience High School diploma or GED required The Value You
Deliver A passion for helping people Desire for continuous
learning, applying new concepts, and using training and experience
to assist with decision-making Provide outstanding customer service
and communication via voice or digital channels Our Investments in
You Our benefit programs are crafted to help you and your loved
ones strike the perfect balance. Here are a few featured benefits
(not all benefits are listed): Maternal and Parental Leave, Tuition
Reimbursement, Student Loan Assistance, 401(K) 7% match, Health
Insurance, Dental Insurance, Vision Insurance, Disability
Insurance, Paid Time off, Commuter Benefit Program, Backup
Dependent Care, Charitable match, Concierge Services, Wellness
Program, and Fitness Reimbursement. Sound too good to be true? See
for yourself and learn more about our benefits offerings: Click to
hear from a few of our associates about the outstanding benefits
Fidelity offers: Benefits at Fidelity Investments (opens in a new
tab) Click to learn more about Training Opportunities at Fidelity
(opens in a new tab) and how we support our associates Shifts and
Hours: Monday --- Friday. Training hours are 8:30am --- 5:00pm EST
and post training must be able to work an 8hr shift between the
hours of 8:30am --- Midnight EST Fidelity Investments does not
offer work visas for this role Certifications: Company Overview
Fidelity Investments is a privately held company with a mission to
strengthen the financial well-being of our clients. We help people
invest and plan for their future. We assist companies and
non-profit organizations in delivering benefits to their employees.
And we provide institutions and independent advisors with
investment and technology solutions to help invest their own
clients--- money. Join Us At Fidelity, you---ll find endless
opportunities to build a meaningful career that positively impacts
peoples--- lives, including yours. You can take advantage of
flexible benefits that support you through every stage of your
career, empowering you to thrive at work and at home. Honored with
a Glassdoor Employees--- Choice Award, we have been recognized by
our employees as a top 10 Best Place to Work in 2024. And you
don---t need a finance background to succeed at Fidelity---we offer
a range of opportunities for learning so you can build the career
you---ve always imagined. Fidelity---s hybrid working model blends
the best of both onsite and offsite work experiences. Working
onsite is important for our business strategy and our culture. We
also value the benefits that working offsite offers associates.
Most hybrid roles require associates to work onsite all business
days of every other week in a Fidelity office. At Fidelity, we
value honesty, integrity, and the safety of our associates and
customers within a heavily regulated industry. Certain roles may
require candidates to go through a preliminary credit check during
the screening process. Candidates who are presented with a Fidelity
offer will need to go through a background investigation, detailed
in this document, and may be asked to provide additional
documentation as requested. This investigation includes but is not
limited to a criminal, civil litigations and regulatory review,
employment, education, and credit review (role dependent). These
investigations will account for 7 years or more of history,
depending on the role. Where permitted by federal or state law,
Fidelity will also conduct a pre-employment drug screen, which will
review for the following substances: Amphetamines, THC (marijuana),
cocaine, opiates, phencyclidine. We invite you to Find Your
Fidelity at fidelitycareers.com. Fidelity Investments is an equal
opportunity employer. We believe that the most effective way to
attract, develop and retain a diverse workforce is to build an
enduring culture of inclusion and belonging. Fidelity will
reasonably accommodate applicants with disabilities who need
adjustments to participate in the application or interview process.
To initiate a request for an accommodation, contact the HR
Accommodation Team by sending an email to accommodationsfmr.com. We
welcome those with experience in jobs such as Home Buyer s
Consultant, Bilingual Customer Service , and Accounts Receivable
Clerk and others in the Accounting and Finance to apply. s-p-m1 By
applying, you consent to your information being transmitted by
Monster to the Employer, as data controller, through the
Employer---s data processor SonicJobs. See Fidelity Investments
Terms & Conditions at
https://cdn-static.findly.com/wp-content/uploads/sites/1439/2021/02/Fidelity-Careers-Sites-Terms-of-Use2494415.3.pdf?source
and Privacy Policy at
https://cdn-static.findly.com/wp-content/uploads/sites/1439/2023/01/11185751/Fidelity-Global-Applicant-Privacy-Notice_20230111.pdf
and SonicJobs Privacy Policy at
https://www.sonicjobs.com/us/privacy-policy and Terms of Use at
https://www.sonicjobs.com/us/terms-conditions
Keywords: Fidelity Investments, New Bedford , Customer Support Associate, Other , Smithfield, Massachusetts
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