Technical Architect

Location: Hartford
Posted on: November 4, 2024

Job Description:

1 position available in either Overland Park Ks or Hartford CT

? Support business process design workshops related to relevant processes

? Assist with project estimation deliverables that drive project planning and work break-down structure

? Completion of Technical Software Specification

? Serve as an expert in product capabilities, application design, and development

? Design and development of interfaces to client back-end systems

? Lead a sub-team of developers in support of implementation

? Overall responsibility of code quality, code migrations, and package deployment

? Engage solution architect for solution validation and propose future product enhancements

? Compliance with all architecture directions, standards, and frameworks through cross organization consulting and direct involvement in development efforts

? Ensure appropriate environment configuration to support the application and integration points

? Identify, prioritize, and mitigate technical risks and issues within a project

? Increase re-use and reduce redundancy in applications and technology designs

? Perform other duties and responsibilities as assigned

Travel Requirements: up to 50%

? Good understanding of technologies used by call centers, specifically one or more of the following:

? Business process management and workflow

? Service oriented architecture (SOA) ?, integration patterns

? Telephony infrastructure (e.g. IVR, CTI, ICM)

? Knowledge management (e.g. Inquira, Knova, eGain, RightNow)

? Email management (e.g. eGain, RightNow)

? Business rules engines (e.g. Blaze, ILOG, etc.)

? Multiple channel access (e.g. phone, web, chat, SMS, forums, blogs, wikis)

? Business intelligence

? Portal solutions and frameworks (e.g. BEA, ATG, TIBCO, IBM)

? Infrastructure, storage, networks

? Strong development experience using J2EE, web services and database technologies

? Knowledge of infrastructure components, middleware and SOA

? Strong architecture design and modelling skills

? Strong problem solving skills

? Demonstrated knowledge of object oriented analysis and design

? Demonstrated knowledge of and experience with systems integration methods and technologies

? Demonstrated experience in performing complex analysis, consulting and providing recommendations to internal clients

? Demonstrated knowledge of and experience with business processes, cross business unit initiatives, System Development Life Cycle (SDLC) and best practices of quality management

? The ability to prepare specifications and reports, deliver oral presentations, and explain complex technical concepts in simple terms

? Possess strong leadership skills and the ability to providing direction to cross-functional teams responsible for resolution of complex technical challenges

? Must be customer focused to understand and appropriately respond to customers' business needs

? Demonstrated ability to interface effectively and collaborate with clients, peers, and management to develop solutions and ensure stakeholder buy- in

? Demonstrated ability to accurately analyze information and make sound decisions

? Ability to take initiative and accountability for achieving results

? Excellent interpersonal, oral and written communication skills

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , New Bedford , Technical Architect, IT / Software / Systems , Hartford, Massachusetts