Sr. Associate, Product Management, (Personal Loan Onboarding), Boston, MA
Company: Banco Santander SA
Location: Boston
Posted on: October 29, 2024
Job Description:
Sr. Associate, Product Management, (Personal Loan Onboarding),
Boston, MASr. Associate, Product Management, (Personal Loan
Onboarding), Boston, MAProvides ad hoc analysis, reporting, and
presentations to facilitate product goals across all stages of the
product life cycle. Interfaces with and collaborates across
functions and stakeholders (e.g., risk, operations, marketing) to
ensure successful product development and implementation.Essential
Functions/Responsibility Statements:
- Develop Product Strategy: Own the vision and roadmap for
personal loan onboarding, aligning it with business goals and
customer needs.
- Optimize Customer Experience: Improve onboarding processes for
speed and simplicity, reducing friction, boosting customer
satisfaction and growing positively selected groups.
- Cross-functional Collaboration: Partner with risk, digital,
technology, compliance, and operations teams to ensure seamless
implementation and alignment with regulations.
- Enhance Technology: Lead the development of digital tools and
automation to streamline the onboarding process and improve
operational efficiency.
- Ensure Compliance: Maintain adherence to all relevant
regulations, including fair lending, data privacy, and risk
management policies.
- Monitor Performance: Track key metrics and reports (conversion
rates, customer satisfaction, approval times) and implement
improvements based on data insights.
- Key Performance Items (KPIs): define KPIs in support of
research and in-market monitoring for continual product /
experience refinement.Qualifications: To perform this job
successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are
representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential
functions.Education:Bachelor's degree in business, Finance,
Marketing, or related fields (MBA is a plus).Work Experience:9+
years of related work experience.Skills and Abilities:
- 5+ years of experience in product management, preferably in
consumer lending or financial services.
- Strong knowledge of personal loan products, customer
onboarding, and regulatory requirements.
- Demonstrated ability to translate data into actionable business
direction.
- Proficiency in data analytics and project management, with a
focus on driving results.
- Demonstrated understanding of product development life
cycle.
- Self-starter: forward thinking, with a positive/can-do
attitude.Diversity & EEO Statements: At Santander, we value and
respect differences in our workforce and strive to increase the
diversity of our teams. We actively encourage everyone to apply.
Santander is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, genetics, disability, age, veteran status or any
other characteristic protected by law.Working Conditions: Frequent
minimal physical effort such as sitting, standing, and walking.
Occasional moving and lifting equipment and furniture is required
to support onsite and offsite meeting setup and teardown.
Physically capable of lifting up to fifty pounds, able to bend,
kneel, climb ladders.Employer Rights: This job description does not
list all of the job duties of the job. You may be asked by your
supervisors or managers to perform other duties. You may be
evaluated in part based upon your performance of the tasks listed
in this job description. The employer has the right to revise this
job description at any time. This job description is not a contract
for employment and either you or the employer may terminate at any
time for any reason.Base Pay RangeMinimum: $86,250.00 USDMaximum:
$150,000.00 USD
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Keywords: Banco Santander SA, New Bedford , Sr. Associate, Product Management, (Personal Loan Onboarding), Boston, MA, Executive , Boston, Massachusetts
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