Assistant General Manager
Company: Urbanair
Location: Brockton
Posted on: October 20, 2024
Job Description:
JOB SUMMARYThe Assistant General Manager motivates, instills
accountability and achieves results to drive success in the
position while maintaining our Culture of Activating Awesome! This
role provides overall leadership, supervision, and direction on
strategic initiatives and operating standards to positively impact
business results.RESPONSIBILITIES
- Cultivate a team environment that provides exceptional customer
service while directing the team and ensuring all staff members
perform at a consistently high level.
- Assist in hiring, retention of staff, coaching, discipline;
ensure execution of staff training programs.
- Develop weekly schedules and ensure staffing levels and lead
coverage is appropriate to meet the needs of the business and
maximize the customer experience.
- Lead and influence staff through effective motivation,
leveraging individual strengths to ensure customer satisfaction and
maximum productivity.
- Select, develop staff and trainers for more responsibility or
internal promotability into a leadership program.
- Ensure execution of all employee recognition and incentive
programs as directed.
- Assist with inventory and controlling expenses.
- Responsible for all aspects of the operation including
entertainment, food, beverage, attractions and property
inspections.
- Maintain a safe, clean and secure environment for all guests
and staff.
- Continuously improve operational execution through attention to
detail and adherence to Urban Air operating standards and
philosophies.
- Other duties as assigned.QUALIFICATIONS
- Experience in hospitality is a MUST (Theme Parks, Family
Entertainment Centers, Hotels, Resorts, Casinos, or
Restaurants).
- 3+ years' supervisory or management experience required.
- Ability to pass a thorough background check.
- CPR/First Aid Certification is preferred.
- Brand Ambassador and Culture Champion!
- Demonstrated ability of developing team members in areas of
responsibility.
- Must be professional, energetic, self-motivated, able to
motivate others, and have a positive attitude!
- Professional grooming and conduct must be constantly displayed
to set an example for staff.
- Ability to enthusiastically interact with others.
- Adaptability, flexibility, general enthusiasm for the
business.
- Strong communication skills; ability to write and verbally
communicate in a clear and concise manner.
- Willing to learn and adapt to changes or challenges.
- Ability to establish working relationships with all employees,
management, and vendors.
- Appreciation of diversity (thought, ethnic, gender, etc.).
- We work when others play! Must be able and willing to work
weekends, evenings and holidays.ADDITIONAL REQUIREMENTSThe physical
demands described here are representative of those that must be met
by a team member to successfully perform the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this position, the team member will
regularly be required to:
- Work days, nights, and/or weekends as required.
- Work in a noisy, fast-paced environment with distracting
conditions.
- Move about the facility and stand for long periods of
time.
- Read and write handwritten notes.
- Lift and carry up to 30 pounds.
- Must have regular and predictable attendance.If this is you,
apply now!The above statements are intended to describe the general
nature and level of work being performed by individuals assigned to
this job. They are not intended to be an exhaustive list of all
responsibilities, duties, and skills.ABOUT URBAN AIR ADVENTURE
PARKSUrban Air is the preeminent indoor adventure park and the
market leader in location-based entertainment. The Dallas-based
entertainment company pioneered the indoor adventure park concept
and is the largest adventure park operator in the world. Urban
Air's purpose is to help kids have fun and aim higher, achieving
those things that they never thought they could do.Urban Air
Brockton is an equal opportunity employer.
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Keywords: Urbanair, New Bedford , Assistant General Manager, Executive , Brockton, Massachusetts
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