Director of Resident Services
Company: CITIZENS HOUSING & PLANNING
Location: Boston
Posted on: October 16, 2024
Job Description:
Oversee and participate in developing and delivering support
services and engaging programs for all residents.ESSENTIAL JOB
FUNCTIONS
- Provide oversight of, and conduct initial and annual resident
assessments (i.e., evaluation of social, psychological, cognitive,
and physical needs).
- Supervise the development and implementation of individual
service plans/case management services resulting from assessment
findings.
- Provide supportive counseling as needed to both residents and
families, referring to outside community resources as
appropriate.
- Oversee and conduct care coordination for residents needing
assistance to procure and facilitate care with outside providers,
agencies, and medical facilities.
- Support Resident Service staff to work closely with other
departments (e.g., Compliance, Accounting, Maintenance) to address
any issues that may put a resident's tenancy at risk and other
activities that directly impact residents.
- Identify and provide or arrange for staff training needs;
updated certifications and required skill sets.
- Prepare and monitor the yearly Resident Services budget in
conjunction with the Executive Director.
- Collaborate with Fund Development to write grants for resident
services and programs.
- Ensure all at-risk tenants' issues are identified, addressed,
monitored and reported to the outside agencies as required.
- Develop, lead and implement behavioral health and fitness and
wellness initiatives in collaboration with the Director of Health
and Aging Programs.
- Utilize RSD Salesforce reports to monitor resident services
staff activity reporting (e.g., care coordination, resident notes,
encounters, assessments).OTHER DUTIES AND RESPONSIBILITIES
- Individual will be expected to carry a small caseload and
provide care coordination in addition to management and supervisory
duties.
- Participate in community committees, conferences, and events
that advocate for older adults and affordable housing.
- Assess and recommend new opportunities for introduction and
integration into 2Life Communities.
- Actively participate in 2Life task forces and
committees.KNOWLEDGE, SKILLS & ABILITIES
- Masters Degree in Social Work or Mental Health Counseling with
LICSW/LMHC and a minimum of five years post-Master's degree
experience or a combination of relevant Masters level training and
experience.
- Diverse individuals or individuals who are bilingual a
plus.
- Progressive clinical, supervisory, and administrative
experience working with vulnerable populations; preferably with
experience with care coordination, for older adults.
- Able to travel to all 2Life campuses for meetings and
training.SUPERVISORY RESPONSIBILITYDirect supervisory
responsibilities for all Resident Service staff. Supervise social
work interns and interns from other fields, if necessary.2Life
Communities provides superior housing to older adults of all
backgrounds who can thrive independently within a supportive
environment. We are a mission-driven organization with a vision
whereby all older adults have the opportunity to age in community -
to live a full life of connection and purpose in a dynamic and
supportive environment. We are continually evolving support
services to meet the needs of our diverse residents as they
age.2Life Communities owns and operates over 1,300 units of
affordable rental housing located within six campuses in
metropolitan Boston. With another 210 apartments under construction
and more in planning, we expect to add another 600-700 units within
the next several years as we complete projects in active planning
and construction phases.Qualified candidates are strongly
encouraged to apply here.BENEFITS AND MOREWe offer a very rich
benefit plan which for individuals adds 27% on top of the base pay
and over 30% for employee +1 and families. Our rewards program
includes but is not limited to:
- Robust medical and dental plan.
- Vision.
- Employer-paid life and AD&D, STD, and LTD insurance.
- 401(k) plan.
- Paid vacation.
- Paid holidays.
- 2 floating holidays.
- And more!The above statements intend to describe the general
nature and level of work performed by people assigned to do this
job. The above does not intend to be an exhaustive list of all
responsibilities and duties required.We desire to build and
cultivate an inclusive environment that brings together a diverse
workforce with unique experiences, backgrounds, talents, and
perspectives.External and internal applicants, as well as position
incumbents who become disabled as defined under the Americans with
Disabilities Act must be able to perform the essential job
functions (as listed) either unaided or with the assistance of a
reasonable accommodation to be determined by management on a
case-by-case basis.
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Keywords: CITIZENS HOUSING & PLANNING, New Bedford , Director of Resident Services, Executive , Boston, Massachusetts
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